1. Information We Collect
We collect information you provide directly: name, email address, phone number, country of residence, and identity documents used for KYC verification. We also collect payment details needed to process deposits and withdrawals.
We collect technical information automatically, including IP address, browser type, device information, pages visited and timestamps, using cookies and similar technologies as described in our Cookie Policy.
2. How We Use Your Information
We use your information to: create and operate your account; verify your identity and comply with KYC/AML obligations; process deposits, withdrawals and trades; provide customer support; improve and secure the platform; and send service communications.
With your consent where required, we may also send you product updates and educational content. You can opt out of marketing communications at any time.
3. Legal Bases
We process your information on the following legal bases: performance of our contract with you, compliance with legal obligations (including anti money laundering law), our legitimate interests in securing and improving the platform, and your consent where applicable.
4. Sharing Your Information
We share information with service providers who help us operate the platform: payment processors, identity verification providers, cloud infrastructure and customer support tools. These providers process data only on our instructions and under confidentiality obligations.
We may also disclose information where required by law, regulators or law enforcement, or to protect the rights and safety of our users and the platform. We never sell your personal information.
5. Data Retention
We retain account and transaction records for as long as your account is active and afterwards for the period required by applicable law, including financial record keeping and anti money laundering rules. Marketing preferences are kept until you unsubscribe.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict or export your personal information, and to object to certain processing. You may also have the right to complain to your local data protection authority.
To exercise any of these rights, contact us at support@swiftbaykoryn.com. We will respond within the timeframes required by applicable law.
7. Security
We use 256 bit SSL encryption, access controls, monitoring and regular security reviews to protect your information. While no system is perfectly secure, we apply safeguards appropriate to the sensitivity of the data we hold.
8. International Transfers
Your information may be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect transferred data.
9. Children
The platform is not intended for anyone under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced on the platform or by email before they take effect where required by law.
11. Contact
For privacy questions or requests, contact us at support@swiftbaykoryn.com or through the contact page on our website.